No map locations and live tracking

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

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Hi I have an automatic pro. I am new to pro, but was borrowing a Gen 2 from a friend with flawless results.

Since adopting pro, over the last 2 days, I have logged 8 trips that all appear to have synced proper distance, efficiency and time. However 6 of the 8 trips log my starting and end points as 'unknown address'. Also, for all trips, the live tracking does not work. During each trip the automatic pro reports syncing, server connected, and shows the car as driving. Notifications are timely (started driving, parked, check engine light).

Firmware: 1.2.36
App: Android 3.6 on 2 phones

Thanks for your help,
Alan
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Alan Watson

  • 60 Points
  • Frustrated

Posted 1 year ago

  • 1
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Amy

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I'm exporting your post to our help desk system so Tech Support can assist you directly. They'll be reaching out to you via email so please keep your eye out for an email from support@automatic.com or help@automatic.com.
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Alan Watson

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Thank you Amy!
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Amy

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You're welcome, Alan.

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