Pro not updating since 12/18 in California.

  • 2
  • Problem
  • Updated 5 months ago
I'm not seeing any trips being updated since 12/18/17 from my Pro adaptor in California.
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SS

  • 70 Points

Posted 5 months ago

  • 2
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Derrick S., Official Rep

  • 6,964 Points 5k badge 2x thumb
Hi SS,

Please trying running Setup again. With the adapter unplugged and the car off, open the Automatic app. Go to the Main Menu and tap on Add a Vehicle. Follow the in-app instructions from there. If that doesn't get you reconnected, please email help@automatic.com. Thanks!