Problem Reconnecting

  • 3
  • Problem
  • Updated 9 months ago
I had to do a hard reset on my iPhone and can no longer connect. I have tried going thru the Reconnect process, but it gets caught in an infinite loop saying the adapter is loose. The issue is when I connect it, it makes the "connection sound"
Photo of Philip Robino

Philip Robino

  • 102 Points 100 badge 2x thumb
  • confused

Posted 9 months ago

  • 3
Photo of Derrick S.

Derrick S., Official Rep

  • 7,684 Points 5k badge 2x thumb
Hi Philip,

Please email help@automatic.com so they can debug your account and see what's going on, thanks!
Photo of yertle

yertle

  • 110 Points 100 badge 2x thumb
I’ve got exactly the same issue. It was working fine in iOS 11 on an iPhone 7. My phone had issues and I have a new iPhone 7 and I can’t pair it with the Automatic. Infinite loop of alerts asking me to re-plug it in. I’ve emailed and haven’t heard back. Philip, have you figured out a workaround?
Photo of Derrick S.

Derrick S., Official Rep

  • 7,684 Points 5k badge 2x thumb
Hi yertle,

Tech Support will best be able to assist you. You should expect to hear back from them today. 
Photo of yertle

yertle

  • 110 Points 100 badge 2x thumb
Well, I emailed Tuesday and didn’t get a real response (asking what version of iOS) until Friday. Still waiting to hear if there’s a workaround.
Photo of Philip Robino

Philip Robino

  • 102 Points 100 badge 2x thumb
I received the following, but it did not help:

Sorry you're running into issues with setup. The next time you are in your vehicle, can you please try a clean install? 

  1. Restart your phone -- this helps by resetting Bluetooth.
  2. From your iPhone, go to Bluetooth settings and delete (forget this device) any entry with Automatic in the name. There's a chance you may not see any entries, in which case skip this step.
  3. Turn off any nearby devices that are also connected via Bluetooth so there's no risk of interference.
  4. Ensure you're in an outdoor area where you normally have a good cellular connection -- not in an underground parking garage or other obstructed space.
  5. With the adapter removed from the OBD-II port and the vehicle off, begin setup again.
  6. Please make sure the adapter is firmly inserted when you are asked to plug it in. You should hear a beep just after plugging it in. If you don't hear a beep, let me know.

When you begin setup, it's imperative that you always start with the adapter unplugged. And if you get stuck at any point and are unable to progress, it's possible the adapter has timed out. The only way to reactivate it is to unplug it, follow the instructions on the screen, and plug it back in when instructed to do so. When you do plug it in, it should be firmly enough to hear a beep -- that's how you know it's getting the power it needs.

Please give this a shot and let me know how it goes.
Photo of yertle

yertle

  • 110 Points 100 badge 2x thumb
Thanks!

I’ve tried all that, minus the phone reboot. I can try a reboot, but since it was a brand new phone it seems unlikely it will help. I’ll let you know if I get a different reply.

Sure seems like freshly pairing the adapter in iOS 11 just plain does not work. But phones that were upgraded from iOS 10 and retained the Bluetooth devices still work, so it’s gone unnoticed.
Photo of yertle

yertle

  • 110 Points 100 badge 2x thumb
Someone from Automatic suggested their developers on iOS betas weren’t having issues. My iPad is on the public beta 11.1, and it paired fine. So I’m going to limp along with my iPad until my phone works. So you could try the beta OS...