Problem with Pro

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  • Question
  • Updated 1 year ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Crash was below threshold. Communication was completed via email.

Bought this less than 2 weeks ago. Daughter was in an accident 2 days ago. The Pro only shows this as a "Hard Stop". She totaled the car she hit, and forced it into another car. SHE did not brake. The other car forced the "Hard Stop". Body shop said her car is likely "a total loss" due to the front end damage. WHY didn't the "Crash Alert" work? It was enabled.
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Susan Bernotas

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Posted 1 year ago

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Hi Susan, I'm so sorry to hear about your daughter's accident. I hope she's ok! I've exported your post to our helpdesk system so someone from our Customer Care team can get more details from you and look up the data to see what happened. Please keep your eye out for an email from

In the meantime, here's a FAQ about why Crash Alert may not get triggered. Without examining the data from the time of the crash, I don't know if anything in that FAQ is relevant to your daughter's situation.

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