Real time location not updating

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  • Updated 4 weeks ago
I'm trying to track my car, but it show up still being parked in the garage. Same thing happened this morning, but after I got back home, the 'Trip' showed up on the app.

3G service is good in my urban environment -- anything I can do to get the data syncing in a more 'Real time' fashion? Even a 10 minute delay is fine. 1 hour makes the parking part less useful.
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Rudy R.

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Posted 4 weeks ago

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Derrick S., Official Rep

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Hi Rudy,

If the vehicle is in a location where there isn't a good 3G signal then the Automatic Pro adapter can sometimes lose the connection just like your phone would. During that time, live tracking may be unavailable and the adapter may show as offline.

Keep in mind that just because your phone has good signal doesn't necessarily mean your adapter does. It may be on a different network entirely, and the placement of the adapter in your car may affect cellular signal. If the connection is interrupted, the adapter will still record the trip and will upload it the next time it connects.

If the adapter does not reconnect for some time, please unplug the adapter and plug it back in. This will perform a hard reset of the modem, kind of like restarting your WiFi router at home if you lose connectivity.

I hope this helps!