How to replace a non-Pro Automatic adapter with Pro adapter

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I just got a pro and want to replace my non-pro automatic. Not sure how to do it. I also would like to put the old one in my wife's car. I'd appreciate some help. Have been searching but haven't found any answers.
Photo of John

John

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Amy

Amy

  • 68,970 Points 50k badge 2x thumb
Hi, John,

To install the Pro adapter in your car, you just need to make sure you have the Pro app installed on your compatible phone, login and begin setup. But here are the specific steps listed out:
1. Download the Automatic Pro app from the App store or Google Play store. (I'm not sure if you're on iPhone or Android).
2. Log into your Automatic account in the Pro app. (same account you used with the original app)
3. Go to your car with your new Pro adapter, phone with Pro app, and car key.
4. Begin setup from the Pro app. (You'll see this after you've logged in)
5. Follow the steps through Setup, only plugging the new adapter in when prompted by the Setup flow.

To install your older adapter on your wife's car:
1. She needs to download the original app on her phone
2. She needs to create an Automatic account in the app
3. She then just needs to follow the Setup steps in the app - again, only plugging the adapter in when prompted.

If you have any questions about your new product, here are a bunch of helpful FAQs.
Photo of John

John

  • 80 Points 75 badge 2x thumb
How do I remove the old automatic from my app? Does the old automatic need to be reset before it is paired with my wifes car and app? The cars are parked next to each other.
Photo of Amy

Amy

  • 68,970 Points 50k badge 2x thumb
Hi, John. You can just delete the old app off your phone -- or not. Automatic Pro uses a different app which you'll need to download to your phone. You can have both apps on your phone if you want or you can just delete the old app. When you set up the new adapter in the new app with your same account, all your historical driving data will show up. 

No need to do anything with old adapter before setting it up in your wife's car. Just follow the instructions above. Driving data is attached to the account, not the adapter. So if she sets up her own account in the original Automatic app on her phone, she'll have a fresh start.

This conversation is no longer open for comments or replies.