Route not available even for 2nd gen adapter?

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If I understand this correctly, the 2nd gen adapter has a GPS chip that can record my route even when my phone is not available, so I should never have to see a 'route not available' error, but I get such an error, so does anyone know why this happens? Thanks in advance!
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Billy Andika

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Posted 3 years ago

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Tom, Former Employee

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Good question, Billy. The 2nd generation adapter has its own dedicated GPS module, but having said that, route capture is never 100% guaranteed solely from the 2nd generation adapter. We still depend on your phone’s GPS capabilities for this data, but under ideal conditions, the 2nd generation adapter will help capture trip routes when your phone isn’t present. Many factors can, however, influence the GPS module’s ability to lock, those of which include: the car itself, structures around the car, and purely environmental things like weather. For this reason, we recommend that you still keep Location Services enabled on your phone (as explained in this related topic).

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