Setup two 2nd gen adapters for different cars

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  • Updated 2 months ago
I recently got a 2nd gen adapter for our second car. I cannot figure out how to set it up in the app given that I already have one 2nd gen adapter on our other car. Can someone help me troubleshoot this on my Android classic app?
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Rodolfo De la Vega

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Posted 2 months ago

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estmatic

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Just taking a guess here, if you click on the little man icon on the top right then there is a "Set up another car" option.
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Rodolfo De la Vega

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It will take me through the options but won't allow me to change the PIN from my other adapter. 
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Ani, Customer Care Lead

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Rodolfo, you may want to try using the delete key on your keyboard to clear out the PIN. In Classic, it pre-fills the last PIN you put in. 
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Rodolfo De la Vega

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That did it. I feel very dumb right now.
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estmatic

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Ok, someone else will have to chime in. I guess that option is if you are moving the same adapter between different cars.

I'm thinking you may need to setup a separate account for the second adapter (if that's even still possible for the older adapters). I know the whole relationship between accounts, adapters, and vehicles changed with the Pro but I don't remember what changed exactly.

I know there have been questions about this previously, but all of the threads older than a year seem to be gone from the forum.
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Derrick S., Official Rep

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Hi Rodolfo,

Estmatic is right. All you have to do is open the Automatic Classic app and go to Settings> Set up another car. Follow the in-app instructions from there. If you continue to have problems, please email help@automatic.com. Thanks!