Shame on you!!!

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  • Updated 3 years ago
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Purchased a year ago & automatic requires an upgrade (new) adapter device to perform the instant time etc functions that this Co has been working on from complaints from customers. This is the very info I have been waiting on since my original purchase. SHAME ON YOU!!!!!! I am done....I will not recommend this to device to anyone. If I did it would mean shelling out between $80-100 each year.
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Tom Foster

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Posted 3 years ago

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Adam Altman, Alum

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Official Response
Hi All, 
I'm sorry you're frustrated with our latest announcements - that's never the intention. 

Regarding this thread, what is unique to the 2nd generation adapter is the ability to connect to 3rd Party streaming apps, supported by an updated bluetooth stack. These 3rd party Streaming connections are a very separate matter from getting the device to read instantaneous data and send it to our own app. 3rd party Streaming apps were never an announced or promised feature, rather something new we are able to introduce to those who want it.


To be clear, we have NOT said that the 1st gen adapter is incapable of ever delivering realtime data to an end user experience. In fact it still *may*, just that if it ever did it would come inside of our Automatic app. 1st gen adapters are technically capable of pushing some data (though not as much as gen 2) in near realtime, they simply lack the second bluetooth connection to speak to another app. (Note: gen1 adapters can talk to most all of the new partner apps, just not the special ones that require real-time Streaming data.) Thus, getting realtime data on gen1 is a software question, not a hardware one. That said, such a feature it is not a top priority to put in the Automatic app. In other posts I have given some insight into how we prioritize features and work here at the company, so will not go too deep into it again but urge you to read those if curious.

We are surely not trying to punish early adopters. Hardware and software development are essentially separate roadmaps. The 2nd gen adapter is a hardware thing. Delivering instantaneous data through our app from any adapter is a software thing. (Note: even the gen2 does not do this.) In some sense, it's apples to oranges to bemoan that hardware work took the place of software work. Rather, our software side has had too many priorities to fulfill every last request from our beloved users. There are so many great ideas and wants for what Automatic can do that no one company our size could possibly deliver on all with reasonable speed and quality—though we have gotten to quite a few. I’m truly sorry it’s not the one that you wanted. We are making decisions with limited resources to invest, and the ladies and gents of our engineering team have been working round-the-clock, weekends included. As a solution to the ‘so many great ideas for what you wish Automatic could do’ conundrum, we decided to prioritize the App Gallery & developer platform as the ultimate solution for solving all users needs. In fact, our CEO made a great blog post about this very topic today. The constellation of partner apps released today and the platform’s future potential unlocks a ton of new functionality for the countless 1st gen adapter owners out there. We’re proud of that and stand behind the decision to spend our cycles working on it.

As with any modern hardware product company, newer models will be released with more functionality and upgraded specs. Cellphones, computers, activity trackers, even something as fixed-seeming as a connected thermostat all go through periodic upgrade cycles that take the learnings of the previous generation and try to make it better. To not improve when and were we can would be a disservice to all the users who are willing to upgrade and to the larger goal which we set out to do: make the connected car a reality as soon as possible.  

We are proud of the work we've done with the 1st gen device, but look back to the very first iPhone, or even say an iPhone4, versus what you can get today. It is to be expected that things get better—and in large part thanks to your feedback. To carry on the iPhone analogy, some of that ‘getting better’ will come as free updates to the software of a device, much like getting the new iOS version.  We’ve delivered over a hundred firmware updates and several dozen app versions since gen1 started shipping, all of which you get for free. Other features, like a retina screen, LTE connection, or contactless NFC chip (the thing that makes ApplePay work), will require a new piece of hardware.  

So again, I'm sorry if we’ve caused you frustration. I hope this explanation gives clarity and some modicum of relief to the frustration.

Aloha,
Adam