Staying Logged in

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  • Question
  • Updated 3 months ago
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when I start my car, the unit does not log in. I get a message in the app to log in. I do so and the next time I start a trip I get the same thing
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Steven Burkhardt

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Posted 3 months ago

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Derrick S., Official Rep

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Hi Steven,

I am not sure what you mean by the unit not logging in. If you aren't logged into the Automatic Classic app then the 2nd Gen adapter won't work correctly. Are you getting kicked out of the app each time you close it?
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Daniel Gong

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I'm having the same issue.
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Derrick S., Official Rep

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Hi Daniel,

Please email help@automatic.com for assistance, thanks!

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