Traded My Car for a New One; Want to Retain Historic Data While Using My Automatic Pro on New Car

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I just traded in one of my cars for a new one. I'd like to retain the historic data for my previous car, while not preventing the second owner from installing an Automatic Pro. I'd also like to re-use my existing Automatic Pro on the new car. What's your advice for accomplishing both of these?
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Robert Parks

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Posted 1 year ago

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Amy

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Hi Robert. Thanks for your questions. Unfortunately, I don't have a great answer for the first part. Currently, the only way to maintain your previous car's history is to not have it deleted from your account / app. Do you know for a fact that the new owner of your car wants to set up Automatic Pro? 

As for the second part, you can just move your Pro over to the new car (make sure it's compatible!) and go through setup again by selecting "ADD A VEHICLE" in your app.
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Robert Parks

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Amy -

I added my existing Automatic Pro adapter to my new vehicle with no issues and it works great.

As to Automatic Pro's current inability to deal with a change in vehicle ownership, that seems like a FUNDAMENTAL problem to me, and that dealing with it is literally the most important thing that your development team should be working on.  Let me elaborate.

When switching vehicles, one of my first priorities, along with setting up OnStar and SiriusXM, is to get my Automatic Pro adapter working on my new vehicle.  Imagine for a moment that I'd bought a used vehicle and discovered that someone else had already registered the vehicle with Automatic.  I'd now be insisting that you move the vehicle to my account, as I'm the current owner of it and have the registration documents to prove it.

On the other hand, imagine that someone later buys my previous vehicle and successfully convinces you to move it to their account, and all the historic data suddenly were to suddenly disappear from my account.  I'd be equally adamant that I own the historic data, and have as much claim to that as they now do to the vehicle itself.  As a customer, the value that I'm paying for is the data, and not a hunk of plastic.

Automatic MUST be able to deal with a change in vehicle owner.  If this would require a major re-architecture of your back-end services, here's an off-the-cuff shortcut.  Create a 'Sold' button/function that appends '-SOLD' and the current date to the VIN number of all your current records for a given VIN.  This modified VIN could remain in one person's account forever, while the actual VIN is no longer in the system and can be registered by the next owner.  If the next owner ever does the sold process, you'll be appending '-SOLD' and a new date, that they can keep in their account forever.

While you're at it, the sold function should also remove the vehicle from the Alexa integration so that when I tell Alexa to, "Ask Automatic if I need gas," I'm not forever told the status of a vehicle on the last day that I owned it.

Please pass my comments along to someone on the development team.

Thanks!
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Amy

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I hear you loud and clear, Robert. Thank you for taking the time to share that vaulable feedback. It's been shared. 

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