Trip stuck on a certain date

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  • Updated 1 year ago
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My Automatic has been stuck on week of April 17 for awhile now. The last trip it recorded was on April 22nd but it's currently May 11th. I have tried reconnecting the adapter, logging out, and unistalling the app. None have worked. The problem may be related to the fact that I registered the adapter to a different car on a different account to check a engine light out but then moved it back to my main account and car. Im using IOS and either a 1st or 2nd gen adapter. Please help! Thanks!
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Evan Cindrich

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Posted 1 year ago

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Amy

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Oh yeah, that's probably the issue, Evan. When you set it up on a different car and then move it back, you have to run through setup again. Here's an FAQ that covers that.
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Evan Cindrich

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Thanks for the help. The problem has been solved
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Amy

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Great! Glad to hear it and thank you for letting me know.

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