How is this community used & what do the topic statuses mean?

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Posted 3 years ago

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We provide this community space as a place for customers to engage directly with each other and the team here at Automatic. It's a great place to hear your feedback, understand your needs and desires, provide answers to questions and help you solve problems. Sometimes problems even get solved by other users! We love seeing folks sharing their experiences with each other and lending a hand. 

We believe in being as open as possible with our customers, which is one of the reasons we provide this community in the first place. This means that sometimes we indicate an intention that we find later isn't possible or isn't possible yet. Sometimes plans just change. We ask that you bear with us as we do our best to interact with you as honestly as we can with the information we have in the moment. We also ask that you follow our Community Guidelines.

You may have noticed that many topics here in our community have statuses on them like “Answered”, “Solved”, “Under Consideration”, etc and you may have wondered what they mean. Let us break it down for you...

Problem:
No Status: the problem has not been investigated or replicated.
Acknowledged: we must further investigate this issue before proposing a solution/fix or it’s been verified but is not being worked on yet.
In progress: a solution/fix has been determined and is in progress.
Solved: the problem was resolved. 
Not a problem: self-explanatory.

Question:
No Status: the question has not been answered.
Answered: self-explanatory.
Doesn’t need answer: self-explanatory.

Idea:
No Status: the topic has not yet been vetted or discussed internally with the necessary folks.
Under consideration: the idea is interesting & we’ll give it some thought.
Planned: we agree that it’s a good idea, we’d like to implement it, and it’s possible or likely that we will eventually. However, this is not a guarantee or promise that it will definitely be built. We can’t predict the future and know how focus, priorities, and resources may change down the road.*
Implemented: the idea has been fully or partially implemented in some form and launched (click here for a list of previously implemented Ideas).
Not planned: at this time we’re not planning to implement the idea. we may even really like it but it may not align with the larger goals of the business. this doesn’t necessarily mean we won’t change our minds, though!

*Note: For this reason, we do not publish our roadmap or delivery dates.

Praise:
Praise topics do not have a status.
(Edited)

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