What happens if there is no cellular coverage while using Automatic Pro?

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Posted 2 years ago

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The adapter contains a GPS chip which tracks your routes regardless of cellular connection (or whether your phone is in the car). Your trips cache locally on the adapter until there’s a network connection again*. They will appear once the adapter is within cellular range. Cellular coverage is required for Crash Alert, Check Engine Light clearing, and real-time trip tracking.

If you drive out of cellular range, the cellular connection drops out while driving, or you park in an area without cell coverage (e.g. deep in an underground garage) your trip will not appear until your adapter reconnects to the 3G network and all the data uploads. The app will show “Driving Offline” which means your adapter has lost connection with the cloud and the last thing our servers knew you were doing was driving. This means that the app would also show your car is still driving, even when it isn't. If you don't connect to the 3G network at all during a trip, you'll see an "Adapter Offline" message in the app and the trip will not show up when it ends. Once the car and adapter are within cellular range / the adapter reconnects to 3G, the trip in question will upload with the correct time stamp since the adapter knows when the trip ended and an approximated end location taken from the last known GPS point.

*The adapter can store up to eight hours of driving data from the past 28 days when it's not connected. Once it has collected eight hours without connecting to a network, it will cease to record new data until the cached data has been uploaded. Read more about what happens when it finally reconnects.

Please see this FAQ if your phone has a strong cellular connection yet you're having cellular connection issues with the Pro.
(Edited)

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