What is causing one of my trips to display a map of Africa in the Android app, and are there any troubleshooting steps I can take to prevent this from happening?

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Posted 3 years ago

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More than likely, Location Services is not enabled on your phone, and as a result, there's no location data for the trip in question. When this happens, the app may display the GPS coordinates of 0 0 which just happen to be in the vicinity of Africa. To prevent this from happening in the future, please follow the troubleshooting steps listed in our Location Troubleshooting Guide for Android.

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