What would cause the trip route to be different than my actual route?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Every now and then my route I drive shows a completely different route than I took.  I has even shown a route of 0 miles  and no time to a different location. 
Photo of JDSwoop


  • 278 Points 250 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Tom

Tom, Former Employee

  • 41,706 Points 20k badge 2x thumb
Hi JDSwoop. Imprecise routes can occur for a variety of reasons, but it's usually the result of GPS data (Automatic depends on your phone for its GPS capabilities). Check out this FAQ for more details.

If you're regularly experiencing imprecise routes, be sure to send the date and time of the trip(s) in question to help@automatic.com or report it via the "Report a problem..." button found in the Settings menu of the app. Our tech support team will then review your account and provide you with additional info.

I hope this helps!

This conversation is no longer open for comments or replies.