When I try to connect my amazon echo I get the message "invalid email or password"

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  • Updated 1 year ago
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The device works otherwise but just wont allow me to connect my echo
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brian edwards

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Posted 1 year ago

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Amy

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Hi Brian - make sure you're using your Automatic login credentials when you're trying to connect the two. If that's what you've tried and you're still having issues please let us know. 
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brian edwards

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I did and the issue remains
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Amy

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Brian - did you see Allen's resolution below? Could that be what's going on for you as well? 
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Allen Cobb

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I have the same problem. I'm wondering if my "very strong" password contains some character(s) that the Android app can't handle. Or if it doesn't like the very short (1 character) mailbox name on my email. These have been a problem now and then in the past . . .
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Amy

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Hmmm... Not sure. And you're using your Automatic credentials to connect to Echo, right? 
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Allen Cobb

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Derrick solved this problem for me. I was entering my email by picking it from the suggestions in my cellphone's keyboard app. Since these are usually words in sentences, the keyboard app always appends a space. The login routine in the Amazon Echo skills area is too stupid to trim leading or trailing spaces, so it leaves it there and sees it as "different" from the email on file. So all I had to do was delete the trailing space after my email address (inside the email entry space within the Echo skills connection dialog), and it worked perfectly.

It is supremely incompetent for any programmer to parse an email address (or any other text entry, for that matter) without accommodating the common presence of unintentional (and invisible) leading or trailing spaces. I'm amazed that Amazon's Echo developers skipped this obvious and age-old step.
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Amy

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Glad you got to the bottom of it, Allen!
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Allen Cobb

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Thanks to Derrick at Automatic . . .
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Amy

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Glad you and Derrick got to the bottom of it! ;)

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