Where's the Data from Older Versions of Automatic and my Old Vehicles?

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  • Updated 1 year ago
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I moved automatic over to a new vehicle and the info from the old disappeared. Also notice info from older versions of automatic are gone too. Is this data permanently gone?
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rkihara

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Posted 1 year ago

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Amy

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Hi rkihara - When you set up your new adapter with the same user account, you're correct that the data disappears from the old app, however, all the data should show up in the new app. Please try logging out of the new app and back in. If your historical data still isn't showing up after that, please let me know. 
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rkihara

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It's not apparent to me how to log out of the app. I've been trying to check the data with the dashboard online and all I see is the new vehicle. The same with the app on the iphone. I've had three versions of automatic, in three different vehicles, but only the new vehicle shows.
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Amy

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The only thing I can think of that happened was that you might have inadvertently created a new account when setting up the new adapter rather than logging in with your old account. But if that's not what happened, Tech Support is going to have to dig into this with you. I've exported your post to our helpdesk system so they can find your account and work with you directly. Please keep your eye out for an email from help@automatic.com or support@automatic.com

Oh, and to log out of the new app, tap the main menu icon in the upper left corner, then tap "Profile", then the "LOG OUT" button.

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