Why do I sometimes miss trips and what does this mean?

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Posted 2 years ago

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UPDATED: 11/2016

NOTE: This FAQ pertains to the 1st & 2nd generation adapters only.

The Automatic experience with the 1st and 2nd generation adapters relies on a successful connection between the Automatic adapter that is correctly installed in your car and the Automatic app installed on your compatible phone. This connection relies on Bluetooth. It also relies on the app being active. The app doesn't have to be open in the foreground, but if you previously shut it down, have restarted your phone, recently updated your OS or if the OS killed it in the background (a thing iOS tends to do more than Android), it might not reopen on its own. We've designed some things into the firmware on the 2nd generation adapter to force the app back open when you start your car -- which is why you'll sometimes see the app pop open on your phone screen -- but this auto-launch action is not always 100% successful at accomplishing its goal. And, with the 1st generation adapter, you'll find that you do need to open the app before you start driving more often than not. The 1st gen adapter will not auto-launch if it has been closed or killed in the background. We've also found that the 1st generation adapter is not working well with new phones and OS's.

Sometimes when the connection is severed it takes some manual tinkering and troubleshooting to restore. We have some FAQs that contain a series of escalated steps you can follow to reestablish this connection on iOS and Android. Should you get to a point where you've tried it all and are having no luck, it's best to email our Tech Support team so they can take a look at what else might be going on. help@automatic.com

Fortunately, we've designed the adapter to store some driving data when it and your app don't connect. On a 2nd generation adapter, which has a GPS chip built in, this means that the trip details including route should get stored there for safe-keeping. It will store up to 8 hours of driving data from the past 28 days. Once you get reconnected and complete a "connected" trip, the missed trips stored on the adapter will start to load into your app. Here's more detail on how that works and what happens when your phone and adapter finally reconnect. 

Another thing you'll want to ensure is that you're using Automatic in a supported car  and that your Automatic app is up to date.
(Edited)

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