Why does it take so long for my trips to show up in the app?

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  • Updated 2 months ago
Sometimes it takes hours for my recent trips to show up in the app. This involves multiple trips so the car can't be without a cellular connection the whole time.

Since there is no reminder to go back and tag trips as business, it's annoying to have to set a reminder on my phone to do it later after the trips shows up.
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J Lemmons

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Posted 2 months ago

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Ani, Customer Care Lead

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Hi J, is this something you've just recently noticed or has it been going on for awhile? We did have a minor network blip with our provider early this morning but trips should be showing up now. You may want to contact help@automatic.com with more info if you haven't already. We can take a deeper look into your data and see if there is a pervasive issue going on.