Why Does Setup Need Access to My Contacts, photos, camera, wi-fi, and Bluetooth Info?

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My wife is trying to run Setup for the Automatic Pro app but it's asking for unlimited access to a lot of private info on her device. What's up with that?
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jmrhide-google

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Posted 2 years ago

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Amy

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Hi, jmrhide. It sounds like you're setting up on an Android phone. Are you talking about this screen?



These are all optional access permissions and are for the following things:

Camera
Two reasons:
1. During Setup, the adapter needs to register your car's VINs. It's not able to auto-detect the VIN in all cars. If this ends up being the case, one of the ways of inputting your VIN is to take a picture of the VIN barcode from the sticker in the driver's side door.
2. The parking feature gives you the option to take a picture of your parked location -- maybe the floor number you're on in a parking garage or the street cleaning sign, etc. 

Contacts
When setting up Crash Alert, you have the option of adding up to three emergency contacts who will be notified in the event of a serious crash that triggers Crash Alert. The app needs access to your "Contacts" so that you can select the three folks. We do not access anything other than the three you choose and they are never contacted for any reason other than the one I just described.

Location
Our previous versions of Automatic relied on the phone's GPS to track your location while driving and connected to Automatic to get the route and display it to you in the app. The Automatic Pro does not rely on the phone for this, but having the backup of the phone's GPS is helpful. Here's a FAQ about that

Storage
I believe this is again related to that parking feature I mentioned above. If you use the app to take a photo of your car's parked location, it gets stored locally on your phone and does not get uploaded to our servers. 

I hope that helps. If you're seeing other requests for permission that are different than what I've listed above, can you please post a screenshot? Thanks!
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jmrhide-google

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Thanks for the info! I could really use some expert assistance getting my two devices set up on my wife's Android phone. I was able to download the app to her Windows desktop using iTunes. I haven't been able to get it from there to her OnePlus using SyncTunes because when I try using it, the app doesn't show up anywhere. Any suggestions?
(Edited)
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Amy

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I'm happy to help, but we need to back up a bit. :) 

First of all, the Automatic app and Automatic Pro app only work on supported iPhones and Android phones. Downloading the app to a desktop will not work. Once you've installed Automatic in a car with an account you've created in the app, you'll be able to log into the Web Dashboard to see a web view of the driving data.

So you have two cars and two Automatic Pro adapters? And both will be set up on your wife's phone? What kind of Android does she have and what Android OS is she running on it?

To get set up, she needs to download the Automatic Pro app on her Android. Then she opens the app on her phone and creates an account and follows the steps to set up the adapter. She'll do this in her car with her phone, the adapter and her car key. The Setup flow in the app will walk her through every step. Please be sure not to plug the adapter into the car until you're prompted to do so during Setup.

To set up the second car, she does the same thing, but in her app, she'll select "ADD A VEHICLE" from the main menu which she accesses by tapping the 3 horizontal bars in the upper left corner of the app. She'll then be walked through the Setup steps for that car.

Here's a list of FAQs about Automatic Pro. Let us know if you have any questions!
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jmrhide-google

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We were unable to download your app directly to Barb's phone. When we tried, we were told we had to download it to the desktop via iTunes and then transfer it to the smartphone via SyncTunes, which we were unable to complete.

The phone she's using is a OnePlus X; it uses Android 5.1.1. Neither of us is familiar with this OS, so we need one-step instructions for dummies.
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Amy

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Are you starting from the Google Play store on her phone? 

I'm not as familiar with the Android app install process as I use an iPhone so I'm seeking help internally from folks who are.
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Amy

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Hello again. I've been told to have your wife click on this link from her phone: https://play.google.com/store/apps/details?id=com.automatic.mustang

Then just install the Automatic Pro app directly on her phone. You should not be going through SyncTunes at all.
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jmrhide-google

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Thanks! We've worked our way around this particular problem and are now trying to get help for another problem: Barb's OnePlus is being used as a PDA because she had about a year left on her flip phone service prepaid and we couldn't find anybody to provide cellular service for the OnePlus around here. She downloaded the app through my wireless LAN, but when we try to activate your device, the app wants to use the cellular service and there is none at present. Is there any way you can activate her device from your end if we provide the info you need?
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Amy

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Ok, I think we have a plan for you guys. We're not able to activate your adapter remotely, but here's what needs to happen. Apologies if you've already done some of this.

1. Make sure the Automatic Pro app is downloaded to Barb's smartphone (you can do this connected to wifi)

2. Create an account in the Automatic Pro app while Barb's smartphone is connected to wifi

3. If you can get a wifi signal while in your car, use that to go through Setup in the Automatic Pro app on Barb's smartphone

4. You won't be able to set up Crash Alert on your own since her smartphone doesn't have a cellular plan. But you can email help@automatic.com to give Tech Support the phone number for her flip phone and they can enter that manually for you on our system. This means that if Crash Alert is ever triggered, the monitoring center will call her flip phone to see if the driver is ok / if emergency services are needed. 

5. Once you've gotten through Setup (the trickiest part of all of this!), you should be able to track the car from the app in her smartphone as long as it's connected to wifi. All the trips will be captured on the adapter, which contains its own GPS chip, and sent via 3G to our servers where it will be processed and immediately sent back to the app in her phone. You'll also be able to view data after any trips in the Web Dashboard at https://dashboard.automatic.com

Please let me know if that makes sense and if you have any additional questions. We also have a bunch of Automatic Pro FAQs here.
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jmrhide-google

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This sounds promising! The difficulty we're encountering in the setup app is where it attempts to 'recognize your vehicle'. At that point it hangs or says we should ask you guys for help.

Can you look into our account and tell us exactly what info you need to complete this process? We have two of the Automatic Pro devices and two cars to outfit.
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Amy

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Where are you located? And what are the year / make / models of your two cars? And you've only created one Automatic account, correct? 
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jmrhide-google

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Yes, we have just one account.

Where should I e-mail this info? I presume you still want the phone numbers? For location do you want a street address or just a zip code? Do you want the VIN on the cars?
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Amy

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I see that we already have an email with you so I'll just respond to that. For location, I just mean generally. Wanting to ensure you're in the U.S. because if you're not, that would be why you're unable to set this up. 

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