Why is my route missing entirely?

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Posted 2 years ago

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NOTE: This pertains to Gen 2, Lite & Pro only. UPDATED 10/2016

Sometimes we are unable to get a lock on GPS signal for the entirety of a trip. This is particularly common with very short trips. Also, some cars have a lot more signal blocking material around the OBD-II port than others. So if you have many trips missing routes which are also not very short, your car may be the issue, but please email help@automatic.com so our Tech Support team can help you troubleshoot.
(Edited)

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