Why "unknown address"??

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What would cause some trips to be recorded as "unknown address"? I'm seeing this frequently and notice that even my home address isn't recognized all the time.
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Bob Shapiro

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Posted 1 year ago

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Amy

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Hi Bob. At first glance, Tech Support thinks that it's your trips that are under .1 mile that are showing "unknown address". This could be due to there not being enough time to get a GPS lock. However, I'm exporting your post to our helpdesk system so they can look into this further and see if there's something else going on. 
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Bob Shapiro

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Hi Amy, I believe that this could be a case of the car being moved less than .1 miles, as I dropped it off at a dealer and it was moved within their facility.  However that leads to yet another question (sorry), when I look at the map of the route taken from my home to the dealership, the map correctly shows the start and end points, but the route in-between is not the route I actually took;  it looks like there was some guessing as to a possible route but not the actual route.  So the question is, should I expect the map route to be only an approximation?

Thanks,
Bob
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Amy

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Ah yes, this FAQ should shed the light you need on that issue! :)
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Derrick S., Official Rep

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Hi cmgates. your comment was removed because your name has your email address in it. You are not allowed to post personal information in the Community. Please change the name on your Get Satisfaction account.

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