Why isn't my trip showing up?

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Photo of Automatic FAQ

Automatic FAQ, Official Rep

  • 16,398 Points 10k badge 2x thumb

Posted 5 years ago

  • 1
Photo of Automatic FAQ

Automatic FAQ, Official Rep

  • 16,398 Points 10k badge 2x thumb
UPDATED 10/2016

NOTE: This FAQ pertains to the 1st & 2nd generation Automatic adapters only.


There are a few reasons this could happen, but it usually means that the adapter hasn’t synced with your phone via Bluetooth or your adapter isn’t plugged in properly.

Sometimes Bluetooth can appear to be on but has actually crashed in the background, so try toggling it off and back on again. Also, ensure that the adapter is firmly plugged into your car’s OBD-II port. Please see this FAQ for more on what can cause missed trips. You can also refer to our Connection Troubleshooting Guides for iOS and Android for additional troubleshooting steps.
(Edited)

This conversation is no longer open for comments or replies.